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    How do I calculate my shipping and handling costs?

    In order to calculate your shipping costs, simply place the item(s) in your shopping cart, go to checkout and enter your shipping address information and you can see the shipping costs for your desired item(s). Be sure to select the correct shipping method to calculate an accurate amount for your desired shipping.

    How long does it take to process orders?

    Due to the high volume of orders we receive daily, our policy allows for up to 7-10 business days before your order is shipped out. 

    Tracking your order

    You will receive a tracking # via email for your order in your shipping confirmation email.

    Do you ship to Canada or International?

    Unfortunately, we only ship domestically right now. Apologies for any inconveniences. 

    Ballpark Pickup Policy:

    We are happy to offer “Ballpark Pickup” to local customers. Only select this option of you are actually able to come pick up your order from the Rochester Red Wings Team Store. Otherwise, please choose shipping. Please come down to the Team Store during our hours of operation AFTER we have emailed you that the order is ready for pickup, to pick up an order. Anyone can pick up your order for you, as long as they know the name it was placed under as well as the order number. Our ordering and shipping policies state we have 7-10 business days to process all orders. This includes Ballpark Pickup orders. 

    We will only hold pickup orders for 60 days. After 60 days, we will give you a full refund on the original payment provided and we will put the merchandise back on the sales floor.