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    How long does it take to process orders?

    Due to the volume of orders we receive daily, our policy allows for up to 3-5 business days to process orders before they are shipped out. 

    Tracking your order

    You will receive a tracking # in your shipping confirmation email.

    Do you ship to Canada or International?

    Unfortunately, we only ship domestically right now. Apologies for any inconveniences. 

    Ballpark Pickup Policy:

    Only select this option if you are able to come pick up your order from the Rochester Red Wings Team Store. Otherwise, please choose shipping. We will email you when your order is READY FOR PICKUP. Please do not come down to pick up your order prior to receiving this email. Our ordering and shipping policies state we have 3-5 business days to process all orders. This includes Ballpark Pickup orders. 

    We will only hold pickup orders for 2 weeks. After 2 weeks, we will process a refund to the original card used and we will put the merchandise back out on the sales floor.