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    Return Policy

    RETURN POLICY (stated online):

    The Rochester Red Wings Team Store will gladly accept an exchange or return of merchandise in the original condition, within 60 days of purchase, and with receipt only. With proof of receipt, you will receive a full refund to the original card used or store credit for your return. Without official receipt, we will only give you store credit for the current retail price of the item.

    Out of Area Returns: Please send back the unwanted item within 60 days of purchase, with your receipt, and a note stating you wish to return the item(s) for a full refund. Upon receiving of the item(s), we will issue a full refund to the original form of payment.

    Local Returns: You are welcome to follow the above steps for “Out of Area Returns”, otherwise please come down to the Team Store to return your item(s) in person. Please do so within 60 days of purchase and with the original receipt.

    Out of Area Exchanges (due to your choice to exchange): Please reach out to the Red Wings Team Store before starting the process, so we can confirm we still  have the other option, size, color you seek. Then please send the item(s) back within 60 days of purchase. Upon receiving the unwanted item, we will send out the new item immediately and inform you when it has shipped.

    Out of Area Exchanges (due to a mistake in your order): Please reach out to the Red Wings Team Store before starting the process, so we can confirm we still  have the other option, size, color you seek. While speaking with us, let us know the mistake that was made to your order and we will send out a return shipping label to you immediately. Once you receive that label, please send the item(s) back. Upon receiving the unwanted item, we will send out the new item immediately and inform you when it has shipped. It is policy not to send out more merchandise until we have received the unwanted items back in our possession.

    Local Exchanges (of any sort): You are welcome to follow the above steps for either “Out of Area Exchanges”, otherwise please come down to the Team Store to exchange/return your item(s) in person. Please do so within 60 days of purchase and with the original receipt.

    *Any items listed FINAL SALE in their Product Description are not eligible for refunds or exchanges*

    Send returns and exchanges to:

    Rochester Red Wings

    ATTN: Team Store

    1 Morrie Silver Way

    Rochester, NY 14608