The Rochester Red Wings Team Store will gladly accept an exchange or return of merchandise in the original condition, within 60 days of purchase, and with receipt only. You will receive a full refund to the original card used or store credit for your return. If you do not provide the original receipt when returning, we will only give you store credit for the current retail price of the item. Sale items are FINAL SALE.
If you wish to exchange or return an item, either come down to the Team Store during our hours of operation, or ship back the item at your shipping cost. Please note that the Rochester Red Wings Team Store will only refund shipping costs if your exchange/return was a result of our error. We recommend that you return items via an insured mail service for your protection.
If you are shipping back your item, please fill out the “Returns & Exchanges” form sent with your original order and place that and your original receipt in the box before shipping merchandise back to us.
Send returns and exchanges to:
Rochester Red Wings
ATTN: Team Store
1 Morrie Silver Way
Rochester, NY 14608
*Note: Personalized items, Face Masks, and Sale items are FINAL SALE*