Ordering Policy

UPDATE TO ORDER POLICY:

Effective Jan 1, 2022, any pickup orders placed will only be held for 2 weeks from the time you receive the Order is Ready for Pickup email. After 2 weeks, we will process a refund to the original card used and we will put the merchandise back out on the sales floor.

When can I expect my order?

You will be notified via email when your order is shipped. Please review the following delivery time frame guidelines below to help determine when your order should arrive.

• Processing Time: 3-5 business days
• USPS Priority Shipping: After your order is shipped out, you should receive your order within 1-5 business days
• Ballpark Pickup: We will email you when your order is ready for pickup

Ballpark Pickup Policy:

Only select this option if you are able to come pick up your order from the Rochester Red Wings Team Store. Otherwise, please choose shipping. We will email you when your order is READY FOR PICKUP. Please do not come down to pick up your order prior to receiving this email. Our ordering and shipping policies state we have 3-5 business days to process all orders. This includes Ballpark Pickup orders. 

We will only hold pickup orders for 2 weeks. After 2 weeks, we will process a refund to the original card used and we will put the merchandise back out on the sales floor.

Can I Order Internationally?

Unfortunately, we only ship domestically right now. Apologies for any inconveniences. 

Are all items able to be returned/refunded?

No. Any item marked FINAL SALE in their Product Description are not eligible for returns/exchanges

Cancelled Items

Cancelled items: If an order is no longer available, you will receive an email stating your order has been cancelled. You will be refunded for a cancelled item.

Our store also serves as a brick and mortar and is subject to walk-in traffic, in addition to our web sales.