Ballpark Pickup Policy:
We are happy to offer “Ballpark Pickup” to local customers. Only select this option of you are actually able to come pick up your order from the Rochester Red Wings Team Store. Otherwise, please choose shipping. Please come down to the Team Store during our hours of operation AFTER we have emailed you that the order is ready for pickup, to pick up an order. Anyone can pick up your order for you, as long as they know the name it was placed under as well as the order number. Our ordering and shipping policies state we have 3-5 business days to process all orders. This includes Ballpark Pickup orders.
We will only hold pickup orders for 60 days. After 60 days, we will give you a full refund on the original payment provided and we will put the merchandise back on the sales floor.